Unable to open video files (blue screen)

I use Windows 11, and my ELAN files are not working properly (no audio or video). All I see is a blue screen, and clicking the play button does nothing.

Here is the log:

Oct 28, 2024 10:30:44 AM mpi.eudico.client.annotator.prefs.PreferencesReader parse
INFO: Reading preferences: C:\Users\yagmu.elan_data\elan.pfsx
Oct 28, 2024 10:30:44 AM mpi.eudico.client.annotator.ELAN initPlatformPreferences
INFO: Using the Cross Platform L&F: javax.swing.plaf.metal.MetalLookAndFeel
External updater thread started
Oct 28, 2024 10:30:46 AM java.util.prefs.WindowsPreferences
WARNING: Could not open/create prefs root node Software\JavaSoft\Prefs at root 0xffffffff80000002. Windows RegCreateKeyEx(…) returned error code 5.
Oct 28, 2024 10:30:46 AM java.util.prefs.WindowsPreferences WindowsRegOpenKey1
WARNING: Trying to recreate Windows registry node Software\JavaSoft\Prefs at root 0xffffffff80000002.
Oct 28, 2024 10:30:46 AM java.util.prefs.WindowsPreferences openKey
WARNING: Could not open windows registry node Software\JavaSoft\Prefs at root 0xffffffff80000002. Windows RegOpenKey(…) returned error code 2.
Oct 28, 2024 10:30:49 AM mpi.eudico.client.annotator.prefs.PreferencesWriter encodeAndSave
INFO: Writing preferences: C:\Users\yagmu.elan_data\elan.pfsx
Oct 28, 2024 10:30:50 AM mpi.eudico.client.annotator.prefs.PreferencesReader parse
WARNING: Exception while parsing preferences file: G:\Drive condivisi\Codifiche Multimodalità gesto & Speech\Gesti e multimodalità\Codifiche Elan\TYP\TYP33_t0\TYP33_t0.pfsx
Oct 28, 2024 10:30:50 AM mpi.eudico.client.annotator.prefs.PreferencesReader parse
WARNING: Content is not allowed in trailing section.
Oct 28, 2024 10:30:50 AM mpi.eudico.client.annotator.ElanFrame2 checkMedia
INFO: Updated file location from: “///G:/Drive condivisi/Parent_Child_Interaction_(PCI)/CODIFICHE_PCI/Codifiche ELAN/Codifiche Ina/Codifiche typ bari/TYP33_t0/TYP33_t0.MOV” to: “G:\Drive condivisi\Codifiche Multimodalità gesto & Speech\Gesti e multimodalità\Codifiche Elan\TYP\TYP33_t0\TYP33_t0.MOV”, in same directory as transcription file
Using JMMF Player for file:///G:/Drive condivisi/Codifiche Multimodalità gesto & Speech/Gesti e multimodalità/Codifiche Elan/TYP/TYP33_t0/TYP33_t0.MOV
Oct 28, 2024 10:30:53 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_JMMFPlayer.initWithFile: WINVER: 2560
Oct 28, 2024 10:30:53 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_JMMFPlayer.initWithFile: file path:
Oct 28, 2024 10:30:53 AM nl.mpi.jni.NativeLogger nlog
NATIVE: file:///G:/Drive condivisi/Codifiche Multimodalità gesto & Speech/Gesti e multimodalità/Codifiche Elan/TYP/TYP33_t0/TYP33_t0.MOV
Oct 28, 2024 10:30:53 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_MMFPlayer.CreateMediaSource: the media type has video: 1
Oct 28, 2024 10:30:53 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_MMFPlayer.CreateTopologyFromSource: media duration 7409766666
Oct 28, 2024 10:30:53 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_MMFPlayer.AddBranchToPartialTopology: frame rate, numerator: 30, denominator: 1
Oct 28, 2024 10:30:53 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_JMMFPlayer.getAspectRatio: cannot calculate the aspect ratio, height is 0, id 1863502426528
Oct 28, 2024 10:30:53 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_JMMFPlayer.getAspectRatio: cannot calculate the aspect ratio, height is 0, id 1863502426528
Oct 28, 2024 10:30:53 AM mpi.eudico.client.annotator.player.JMMFMediaPlayer getAspectRatio
WARNING: The aspect ratio is not initialized yet: 0.0
Oct 28, 2024 10:30:53 AM mpi.eudico.client.annotator.commands.ClipMediaCA
INFO: Found clipping script: clip-media.txt
Oct 28, 2024 10:30:53 AM mpi.eudico.client.annotator.tiersets.TierSetUtil readTierSetsFromFile
INFO: Could not load the tier set file. The file does not exist or is not valid.
Oct 28, 2024 10:30:53 AM mpi.eudico.util.ExtClassLoader loadClasses
INFO: Extensions dir: C:\Users\yagmu\OneDrive\Desktop\ELAN_6.6\app\extensions
Oct 28, 2024 10:30:53 AM mpi.eudico.client.annotator.util.AvailabilityDetector detectFromJar
WARNING: No plug-in cmdi metadata file found in analyzer-gloss-0.6.jar
Oct 28, 2024 10:30:53 AM mpi.eudico.client.annotator.util.AvailabilityDetector detectFromJar
WARNING: No plug-in cmdi metadata file found in annotyzer-lexicon-0.7-compound.jar
Oct 28, 2024 10:30:53 AM mpi.eudico.client.annotator.util.AvailabilityDetector detectFromJar
WARNING: No plug-in cmdi metadata file found in annotyzer-whitespace-split-0.9.jar
Oct 28, 2024 10:30:53 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_MMFPlayer.ProcessMediaEvent: MESessionTopologySet event with status (-1072868846, 0xC00D5212)
Oct 28, 2024 10:30:53 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_MMFPlayer.Invoke: failed to process the media event (-1072868846, 0xC00D5212)
Oct 28, 2024 10:30:53 AM mpi.eudico.client.annotator.recognizer.api.RecogAvailabilityDetector createBundle
SEVERE: Cannot load the recognizer class: nl.mpi.recognizer.local.hecate.HecateRecognizer - Class not found
Oct 28, 2024 10:30:54 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_JMMFPlayer.getAspectRatio: cannot calculate the aspect ratio, height is 0, id 1863502426528
Oct 28, 2024 10:30:54 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_JMMFPlayer.getAspectRatio: cannot calculate the aspect ratio, height is 0, id 1863502426528
Oct 28, 2024 10:30:54 AM mpi.eudico.client.annotator.player.JMMFMediaPlayer getAspectRatio
WARNING: The aspect ratio is not initialized yet: 0.0
Oct 28, 2024 10:30:54 AM mpi.eudico.client.annotator.player.JMMFMediaPlayer getSourceWidth
WARNING: Width not initialized yet: 0
Oct 28, 2024 10:30:54 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_JMMFPlayer.getAspectRatio: cannot calculate the aspect ratio, height is 0, id 1863502426528
Oct 28, 2024 10:30:54 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_JMMFPlayer.getAspectRatio: cannot calculate the aspect ratio, height is 0, id 1863502426528
Oct 28, 2024 10:30:54 AM mpi.eudico.client.annotator.player.JMMFMediaPlayer getAspectRatio
WARNING: The aspect ratio is not initialized yet: 0.0
Oct 28, 2024 10:30:54 AM mpi.eudico.client.annotator.player.JMMFMediaPlayer getSourceWidth
WARNING: Width not initialized yet: 0
Oct 28, 2024 10:30:54 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_JMMFPlayer.getAspectRatio: cannot calculate the aspect ratio, height is 0, id 1863502426528
Oct 28, 2024 10:30:54 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_JMMFPlayer.getAspectRatio: cannot calculate the aspect ratio, height is 0, id 1863502426528
Oct 28, 2024 10:30:54 AM mpi.eudico.client.annotator.player.JMMFMediaPlayer getAspectRatio
WARNING: The aspect ratio is not initialized yet: 0.0
Oct 28, 2024 10:30:54 AM mpi.eudico.client.annotator.player.JMMFMediaPlayer getSourceWidth
WARNING: Width not initialized yet: 0
Oct 28, 2024 10:30:54 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_JMMFPlayer.getAspectRatio: cannot calculate the aspect ratio, height is 0, id 1863502426528
Oct 28, 2024 10:30:54 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_JMMFPlayer.getAspectRatio: cannot calculate the aspect ratio, height is 0, id 1863502426528
Oct 28, 2024 10:30:54 AM mpi.eudico.client.annotator.player.JMMFMediaPlayer getAspectRatio
WARNING: The aspect ratio is not initialized yet: 0.0
Oct 28, 2024 10:30:54 AM mpi.eudico.client.annotator.player.JMMFMediaPlayer getSourceWidth
WARNING: Width not initialized yet: 0
Oct 28, 2024 10:30:59 AM mpi.eudico.client.annotator.player.JMMFMediaPlayer$InitWaitThread run
WARNING: JMMFMediaPlayer waited for initialization for 31 times 200 ms without success
Oct 28, 2024 10:31:01 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_MMFPlayer.Invoke: failed to process the media event (-1072875854, 0xC00D36B2)
Oct 28, 2024 10:31:01 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_MMFPlayer.ProcessMediaEvent: the pending media pause time was set to -1
Oct 28, 2024 10:31:01 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_MMFPlayer.Invoke: failed to process the media event (-1072875854, 0xC00D36B2)
Oct 28, 2024 10:31:01 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_MMFPlayer.Invoke: failed to process the media event (-1072875854, 0xC00D36B2)
Oct 28, 2024 10:31:01 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_MMFPlayer.ProcessMediaEvent: the pending media pause time was set to -1
Oct 28, 2024 10:31:01 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_MMFPlayer.Invoke: failed to process the media event (-1072875854, 0xC00D36B2)
Oct 28, 2024 10:31:02 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_MMFPlayer.Invoke: failed to process the media event (-1072875854, 0xC00D36B2)
Oct 28, 2024 10:31:02 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_MMFPlayer.ProcessMediaEvent: the pending media pause time was set to -1
Oct 28, 2024 10:31:02 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_MMFPlayer.Invoke: failed to process the media event (-1072875854, 0xC00D36B2)
Oct 28, 2024 10:31:03 AM mpi.eudico.client.annotator.player.JMMFMediaPlayer getSourceWidth
WARNING: Width not initialized yet: 0
Oct 28, 2024 10:31:03 AM mpi.eudico.client.annotator.player.JMMFMediaPlayer getSourceHeight
WARNING: Height not initialized yet: 0
Oct 28, 2024 10:39:10 AM mpi.eudico.client.annotator.prefs.PreferencesWriter encodeAndSave
INFO: Writing preferences: C:\Users\yagmu.elan_data\elan.pfsx
Oct 28, 2024 10:39:10 AM mpi.eudico.client.annotator.prefs.PreferencesWriter encodeAndSave
INFO: Writing preferences: C:\Users\yagmu.elan_data\elan.pfsx
Oct 28, 2024 10:39:10 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_JMMFPlayer.getAspectRatio: cannot calculate the aspect ratio, height is 0, id 1863502426528
Oct 28, 2024 10:39:10 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_JMMFPlayer.getAspectRatio: cannot calculate the aspect ratio, height is 0, id 1863502426528
Oct 28, 2024 10:39:10 AM mpi.eudico.client.annotator.player.JMMFMediaPlayer getAspectRatio
WARNING: The aspect ratio is not initialized yet: 0.0
Oct 28, 2024 10:39:10 AM mpi.eudico.client.annotator.player.JMMFMediaPlayer getSourceWidth
WARNING: Width not initialized yet: 0
Oct 28, 2024 10:39:10 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_JMMFPlayer.getAspectRatio: cannot calculate the aspect ratio, height is 0, id 1863502426528
Oct 28, 2024 10:39:10 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_JMMFPlayer.getAspectRatio: cannot calculate the aspect ratio, height is 0, id 1863502426528
Oct 28, 2024 10:39:10 AM mpi.eudico.client.annotator.player.JMMFMediaPlayer getAspectRatio
WARNING: The aspect ratio is not initialized yet: 0.0
Oct 28, 2024 10:39:10 AM mpi.eudico.client.annotator.player.JMMFMediaPlayer getSourceWidth
WARNING: Width not initialized yet: 0
Oct 28, 2024 10:39:10 AM mpi.eudico.client.annotator.prefs.PreferencesWriter encodeAndSave
INFO: Writing preferences: C:\Users\yagmu.elan_data\elan.pfsx
Oct 28, 2024 10:39:10 AM mpi.eudico.client.annotator.prefs.PreferencesWriter encodeAndSave
INFO: Writing preferences: C:\Users\yagmu.elan_data\elan.pfsx
Oct 28, 2024 10:39:12 AM mpi.eudico.client.annotator.prefs.PreferencesWriter encodeAndSave
INFO: Writing preferences: G:\Drive condivisi\Codifiche Multimodalità gesto & Speech\Gesti e multimodalità\Codifiche Elan\TYP\TYP33_t0\TYP33_t0.pfsx
Oct 28, 2024 10:39:15 AM mpi.eudico.client.annotator.prefs.PreferencesWriter encodeAndSave
INFO: Writing preferences: G:\Drive condivisi\Codifiche Multimodalità gesto & Speech\Gesti e multimodalit��\Codifiche Elan\TYP\TYP33_t0\TYP33_t0.pfsx
Oct 28, 2024 10:39:15 AM mpi.eudico.client.annotator.prefs.PreferencesWriter encodeAndSave
INFO: Writing preferences: G:\Drive condivisi\Codifiche Multimodalità gesto & Speech\Gesti e multimodalità\Codifiche Elan\TYP\TYP33_t0\TYP33_t0.pfsx
Oct 28, 2024 10:39:15 AM mpi.eudico.client.annotator.prefs.PreferencesWriter encodeAndSave
INFO: Writing preferences: G:\Drive condivisi\Codifiche Multimodalità gesto & Speech\Gesti e multimodalità\Codifiche Elan\TYP\TYP33_t0\TYP33_t0.pfsx
Oct 28, 2024 10:39:15 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_MMFPlayer.Invoke: failed to process the media event (-1072875854, 0xC00D36B2)
Oct 28, 2024 10:39:19 AM mpi.eudico.client.annotator.prefs.PreferencesWriter encodeAndSave
INFO: Writing preferences: C:\Users\yagmu.elan_data\elan.pfsx
Oct 28, 2024 10:39:19 AM mpi.eudico.client.annotator.prefs.PreferencesReader parse
WARNING: Exception while parsing preferences file: G:\Drive condivisi\Codifiche Multimodalità gesto & Speech\Gesti e multimodalità\Codifiche Elan\TYP\TYP33_t0\TYP33_t0.pfsx
Oct 28, 2024 10:39:19 AM mpi.eudico.client.annotator.prefs.PreferencesReader parse
WARNING: Content is not allowed in trailing section.
Oct 28, 2024 10:39:19 AM mpi.eudico.client.annotator.ElanFrame2 checkMedia
INFO: Updated file location from: “///G:/Drive condivisi/Parent_Child_Interaction_(PCI)/CODIFICHE_PCI/Codifiche ELAN/Codifiche Ina/Codifiche typ bari/TYP33_t0/TYP33_t0.MOV” to: “G:\Drive condivisi\Codifiche Multimodalità gesto & Speech\Gesti e multimodalità\Codifiche Elan\TYP\TYP33_t0\TYP33_t0.MOV”, in same directory as transcription file
Using JMMF Player for file:///G:/Drive condivisi/Codifiche Multimodalità gesto & Speech/Gesti e multimodalità/Codifiche Elan/TYP/TYP33_t0/TYP33_t0.MOV
Oct 28, 2024 10:39:19 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_JMMFPlayer.initWithFile: WINVER: 2560
Oct 28, 2024 10:39:19 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_JMMFPlayer.initWithFile: file path:
Oct 28, 2024 10:39:19 AM nl.mpi.jni.NativeLogger nlog
NATIVE: file:///G:/Drive condivisi/Codifiche Multimodalità gesto & Speech/Gesti e multimodalità/Codifiche Elan/TYP/TYP33_t0/TYP33_t0.MOV
Oct 28, 2024 10:39:19 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_MMFPlayer.CreateMediaSource: the media type has video: 1
Oct 28, 2024 10:39:19 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_MMFPlayer.CreateTopologyFromSource: media duration 7409766666
Oct 28, 2024 10:39:19 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_MMFPlayer.AddBranchToPartialTopology: frame rate, numerator: 30, denominator: 1
Oct 28, 2024 10:39:19 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_MMFPlayer.CreateAndSetTopologySynchronous: successfully set the topology of the session
Oct 28, 2024 10:39:20 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_MMFPlayer.ProcessMediaEventSynchronous: MESessionTopologySet event with status (-1072868846, 0xC00D5212)
Oct 28, 2024 10:39:20 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_MMFPlayer.PullMediaEventsUntilEventTypeSynchronous: error during processing of the event (-1072868846, 0xC00D5212)
Oct 28, 2024 10:39:20 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_MMFPlayer.CreateAndSetTopologySynchronous: an error occurred while setting the topology of the session (-1072868846, 0xC00D5212)
Oct 28, 2024 10:39:20 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_JMMFPlayer.setVisualComponent: failed to set the window handle of the player, id 1863483199344
Oct 28, 2024 10:39:20 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_JMMFPlayer.getAspectRatio: cannot calculate the aspect ratio, height is 0, id 1863483199344
Oct 28, 2024 10:39:20 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_JMMFPlayer.getAspectRatio: cannot calculate the aspect ratio, height is 0, id 1863483199344
Oct 28, 2024 10:39:20 AM mpi.eudico.client.annotator.player.JMMFMediaPlayer getAspectRatio
WARNING: The aspect ratio is not initialized yet: 0.0
Oct 28, 2024 10:39:20 AM mpi.eudico.client.annotator.commands.ClipMediaCA
INFO: Found clipping script: clip-media.txt
Oct 28, 2024 10:39:20 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_JMMFPlayer.getAspectRatio: cannot calculate the aspect ratio, height is 0, id 1863483199344
Oct 28, 2024 10:39:20 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_JMMFPlayer.getAspectRatio: cannot calculate the aspect ratio, height is 0, id 1863483199344
Oct 28, 2024 10:39:20 AM mpi.eudico.client.annotator.player.JMMFMediaPlayer getAspectRatio
WARNING: The aspect ratio is not initialized yet: 0.0
Oct 28, 2024 10:39:20 AM mpi.eudico.client.annotator.player.JMMFMediaPlayer getSourceWidth
WARNING: Width not initialized yet: 0
Oct 28, 2024 10:39:20 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_JMMFPlayer.getAspectRatio: cannot calculate the aspect ratio, height is 0, id 1863483199344
Oct 28, 2024 10:39:20 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_JMMFPlayer.getAspectRatio: cannot calculate the aspect ratio, height is 0, id 1863483199344
Oct 28, 2024 10:39:20 AM mpi.eudico.client.annotator.player.JMMFMediaPlayer getAspectRatio
WARNING: The aspect ratio is not initialized yet: 0.0
Oct 28, 2024 10:39:20 AM mpi.eudico.client.annotator.player.JMMFMediaPlayer getSourceWidth
WARNING: Width not initialized yet: 0
Oct 28, 2024 10:39:20 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_JMMFPlayer.getAspectRatio: cannot calculate the aspect ratio, height is 0, id 1863483199344
Oct 28, 2024 10:39:20 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_JMMFPlayer.getAspectRatio: cannot calculate the aspect ratio, height is 0, id 1863483199344
Oct 28, 2024 10:39:20 AM mpi.eudico.client.annotator.player.JMMFMediaPlayer getAspectRatio
WARNING: The aspect ratio is not initialized yet: 0.0
Oct 28, 2024 10:39:20 AM mpi.eudico.client.annotator.player.JMMFMediaPlayer getSourceWidth
WARNING: Width not initialized yet: 0
Oct 28, 2024 10:39:20 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_JMMFPlayer.getAspectRatio: cannot calculate the aspect ratio, height is 0, id 1863483199344
Oct 28, 2024 10:39:20 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_JMMFPlayer.getAspectRatio: cannot calculate the aspect ratio, height is 0, id 1863483199344
Oct 28, 2024 10:39:20 AM mpi.eudico.client.annotator.player.JMMFMediaPlayer getAspectRatio
WARNING: The aspect ratio is not initialized yet: 0.0
Oct 28, 2024 10:39:20 AM mpi.eudico.client.annotator.player.JMMFMediaPlayer getSourceWidth
WARNING: Width not initialized yet: 0
Oct 28, 2024 10:39:26 AM mpi.eudico.client.annotator.player.JMMFMediaPlayer$InitWaitThread run
WARNING: JMMFMediaPlayer waited for initialization for 31 times 200 ms without success
Oct 28, 2024 10:39:29 AM mpi.eudico.client.annotator.prefs.PreferencesWriter encodeAndSave
INFO: Writing preferences: C:\Users\yagmu.elan_data\elan.pfsx
Oct 28, 2024 10:39:29 AM mpi.eudico.client.annotator.prefs.PreferencesWriter encodeAndSave
INFO: Writing preferences: C:\Users\yagmu.elan_data\elan.pfsx
Oct 28, 2024 10:39:30 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_MMFPlayer.PullMediaEventsUntilEventTypeSynchronous: error during processing of the event (-1072875854, 0xC00D36B2)
Oct 28, 2024 10:39:30 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_MMFPlayer.startSynchronous: received session started error event (-1072875854, 0x0xC00D36B2)
Oct 28, 2024 10:39:30 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_MMFPlayer.PullMediaEventsUntilEventTypeSynchronous: error during processing of the event (-1072875854, 0xC00D36B2)
Oct 28, 2024 10:39:30 AM nl.mpi.jni.NativeLogger nlog
NATIVE: N_MMFPlayer.pauseSynchronous: received session paused error event (-1072875854, 0x0xC00D36B2)

Thank you for your help.

Hello,

From the log, it can be seen that you use .MOV file.
We advise to convert the .MOV file to .mp4 with the help of this media encoding guidelines.

Alternatively you could install the VLC media player and see if the videos then work (well enough) in ELAN. in ELAN, to Edit->Preferences->Edit Preferences ->Platform/OS tab and select the JavaFX or VLC Player Library as preferred media framework. To see if it the video works with those media players.

You can also try to load our example files from our resources page [ACLEW] and see if you face any issues loading those files.

Best,
Divya